Important numbers you have to know in Pretoria

Residents can now lodge complaints around service delivery issues thanks to a telephone list released by the Tshwane metro.

In a statement the metro said the list was put together to ensure were assisted timeously.

“Please remember that if you have reported a complaint to the municipality and it wasn’t resolved within a reasonable time, you are welcome to e-mail your municipal reference number as well as a summary of the complaint to”

The list is feature below:

– Waste management complaints:

All: 012-358-0577/9

– Domestic bin complaints:

East: 012-358-0526

Moot: 012-358-6462

North West: 012-358-0554

South/Centurion: 012-358-1317

– Bins not lifted / emptied:

Tel: 012-358-9461/0592

– By-law offences (for example, illegal street trading and illegal night club activities):

External: 012-358-0070

Toll-free: 080-111-1556

– Electricity-related complaints:

External: 012-358-9999

Toll free: 080-111-1556

– Tshwane Bus Services:


After-hours sewerage complaints:


– Storm water drainage & pothole repairs:

012-358-0614 or

– Reporting of water problems:

External: 012-358-2111

Proes Street Depot: 012-327-0147

– Power failures:

External: 012-339-9111

Power failure reporting by SMS: “Power and your acc no.” to 082-612-0333, example: “power 5120369”

– Meter readings:

Email to:

Fax to: 012-359-6888, five days before billing date only.

Telephone to: 012-358-9999: choose option 2 and then option 4

– Fire and emergency medical:

Tel: 10177, 012-358-2124, 012-310-6200

– Metro police accidents reports:

Tel: 012-358-7244 /7114

– Traffic fines info:

Tel: 012-358-7154/7157/7088/7089

– Reporting faulty street lights:

Tel: 080-1111-556, 012-358-9999 or 012-358-2540/1


– Complaints and enquiries:


Report power failures by SMS or online.

SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link:

To report potholes, send an email to

To report faulty traffic lights, send an email to

To report water leaks, send an email to

Should you have any enquiries related to water quality, please send an email to

Meter readings can be emailed to on the correct billing period date.

For billing periods, please visit

Do you have more information about the story? Please send us an email to or phone us on 083 625 4114.

For free breaking and community news, visit Rekord’s websites:

Rekord East

Rekord North

Rekord Centurion

Rekord Moot

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