Important numbers you have to know in Pretoria

Residents can now lodge complaints around service delivery issues thanks to a telephone list released by the Tshwane metro.

In a statement the metro said the list was put together to ensure were assisted timeously.

“Please remember that if you have reported a complaint to the municipality and it wasn’t resolved within a reasonable time, you are welcome to e-mail your municipal reference number as well as a summary of the complaint to [email protected]

The list is feature below:

– Waste management complaints:

All: 012-358-0577/9

– Domestic bin complaints:

East: 012-358-0526

Moot: 012-358-6462

North West: 012-358-0554

South/Centurion: 012-358-1317

– Bins not lifted / emptied:

Tel: 012-358-9461/0592

– By-law offences (for example, illegal street trading and illegal night club activities):

External: 012-358-0070

Toll-free: 080-111-1556

– Electricity-related complaints:

External: 012-358-9999

Toll free: 080-111-1556

– Tshwane Bus Services:


After-hours sewerage complaints:


– Storm water drainage & pothole repairs:

012-358-0614 or [email protected]

– Reporting of water problems:

External: 012-358-2111

Proes Street Depot: 012-327-0147

– Power failures:

External: 012-339-9111

Power failure reporting by SMS: “Power and your acc no.” to 082-612-0333, example: “power 5120369”

– Meter readings:

Email to: [email protected]

Fax to: 012-359-6888, five days before billing date only.

Telephone to: 012-358-9999: choose option 2 and then option 4

– Fire and emergency medical:

Tel: 10177, 012-358-2124, 012-310-6200

– Metro police accidents reports:

Tel: 012-358-7244 /7114

– Traffic fines info:

Tel: 012-358-7154/7157/7088/7089

– Reporting faulty street lights:

Tel: 080-1111-556, 012-358-9999 or 012-358-2540/1

E-mail: [email protected]

– Complaints and enquiries:

E-mail: [email protected]

Report power failures by SMS or online.

SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link:

To report potholes, send an email to [email protected]

To report faulty traffic lights, send an email to [email protected]

To report water leaks, send an email to [email protected]

Should you have any enquiries related to water quality, please send an email to [email protected]

Meter readings can be emailed to [email protected] on the correct billing period date.

For billing periods, please visit

Do you have more information about the story? Please send us an email to [email protected] or phone us on 083 625 4114.

For free breaking and community news, visit Rekord’s websites:

Rekord East

Rekord North

Rekord Centurion

Rekord Moot

For more news and interesting articles, like Rekord on Facebook, follow us on Twitter or Instagram


Robinson Nqola

Latest News


Recommended Story x
Twitter reacts to 10111 strike