Problems persist at licencing offices

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The newly installed technology at the licensing department has caused motorists more delays and frustration.

The Tshwane metro recently rolled out the live enrolment units (LEUs) for the renewal of driving licence cards to reduce queues and delays.

But Metro spokesperson Lindela Mashigo said motorists visiting the centres had not been pleased.

“Among the challenges was the recent system glitch, which saw some of the licensing centres being offline, resulting in motorists’ discontent and frustration.”

ALSO READ: Licencing department to close early

Mashigo said the centre largely affected by the system collapse had been the Centurion driving licence testing centre.

“This failure coincided with the collapse of the LEUs on Tuesday, 5 September. Other centre were not severely affected as they still operate on the previous system.”

He said the problem with news technology was nothing new.

“Though not acceptable, it is common knowledge that new technology sometimes gives birth to system challenges, especially during the implementation phase.”

Mashigo said the metro apologised for the inconvenience caused.

 

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  AUTHOR
Robinson Nqola

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