It will take the SA Post Office up to six weeks to clear a mail backlog following the recent nationwide postal workers strike.
“The backlog for Gauteng is expected to be processed within six weeks from the beginning of August,” spokesperson Johan Kruger said.
Kruger said it would take four weeks to clear the backlog for the rest of the country from when workers went back to work on 19 July.
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The post office said in a previous statement the backlog would take “roughly” 20 work days to be processed.
Kruger said this initial estimate was pushed back because of an increase in the volume of mail since then.
“We have revised initial estimates because of an upsurge in mail volumes as bulk customers lodged large volumes they held back during the industrial action,” he said.
Resolving the backlog for international parcels was expected to take longer though. This is because such mail entered the country at the usual rate despite the strike as well as the more intricate clearance process involved.
All international air mail is processed through the Johannesburg international mail centre.
Their clearance process is more intricate as shipments must be checked for illegal contents and assessed for import duty.
Sometimes proof of contents and an invoice could be requested from customers.
The post office said it was considering deploying staff from other facilities as well as working extra shifts to speed up clearing the international mail backlog.
“We understand the importance and value of each mail item and apologise for the inconvenience,” said Kruger.
“At the same time, we would like to thank our customers for their patience and understanding as we work to return mail processing to normal.”
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